F.A.Q.s about Custom Car Air Fresheners

This page provides you with the answers to the most common questions you may have while using Sofreshener. Please check them and contact our support team at [email protected] if you can’t find the answer you need.


Q: Are Custom Shape Available?

A: YES, custom shapes are available; pricing depends on the intricacy of the design.

Q: What are you fragrances?

A: French Vanilla, CK Splash, Plumeria, Ocean Breeze, Strawberry, New Car, Lemon, Apple Orchard, Cran-Orange, Fresh Linen, Coconut, Wild Cherry, Night Fall (Black Ice Type) Watermelon, Squash, Leather, Cinnamon, Peppermint, Pumpkin Spice, Pine, Rose, and Orange.

Q: Can front and back be different designs?

A:YES, so you can put your logo on one side and on the other, add contact details, list of services, special offers or a simple, “Thank you for your Business!”

Q: How thick is the car air freshener paperboard?

A: We use 2 mm/85pt paperboard (about the same thickness as a nickel).

Q: What is the maximum size of paper air fresheners?

A:Sizes vary from 2.75” X 2.75 up to 2.75” X 4.4”(6.98×6.98cm up to 6.98×11.18cm).

I’m planning a bridal shower with twenty people. Can I order that few?

Yes, you can order one or more, but keep in mind that the price goes down for larger orders.

Can we create our own shape?

Yes, just send us your desired shape with detailed dimensions and we’ll lay it up and send it back for your approval.

Can we put header cards on the air fresheners?

Yes, our great prices listed on the Design Center page.

Can you barcode our fresheners?

Yes, we can print you barcode on your header cards or we can add a label with your barcode to each bag. The are fees for the labelling and pricing will depend on your order quantity.

How many different designs can we make?

You can make as many as you want. See the price breaks for bulk orders.

How soon can we get our product?

The length of time involves whether you require a custom die, whether you want a custom fragrance, the number of units in your order, if you need stickers or other specialties, your location, and the shipping carrier you prefer.

We have several dealerships. Can we have different designs for each facility?

Yes. We do that for many dealerships and can offer you special group pricing.

Can you send my single order of custom air fresheners to different locations?

Absolutely. Just let us know the locations, quantity (in 250-piece units), and the dates for various shipments. We can even blind ship the order if required.

Can we list all our locations on the back side of our air fresheners?

Yes, you can. You may also want to consider having a coupon for a percentage off repair work or routine maintenance. The air freshener hanging on the rear-view mirror is a constant reminder.

How can we use our fresheners?

They are a great handout for your customers getting service and those purchasing new and used vehicles, excellent to incorporate with your questionnaires, perfect for mailings and are idea for events.

Our Little League wants to sell custom air fresheners with the team’s group picture on it. Is that possible?

We make air fresheners with pictures on them every day.

Our city’s bicentennial is coming up. We’d like to make custom fresheners with the smell of pine since we’re in pine country. Do you have a pine scent that smells like Christmas?

Yes, we have a great-smelling pine fragrance that people order year-round.

We are a small church and want to raise money for a family in need. We’re having a bake sale and wanted to have air fresheners in the shape of a cake to sell along with the real cakes. Do you have something like that?

We can print a picture of a cake on any of our standard shapes, or you can special order something more unique if you prefer.

Our annual charity auction is coming up in a few months and we wanted to mail custom air fresheners with a save-the-date art on them as a reminder to our patrons. Has anyone ever done this?

Yes, we have customers who send fresheners as reminders, decorations and so much more. Who can forget when they’ve got a wonderful fragrance reminding them?

Are there any limitations to what I can put on my air fresheners?

For most intent and purposes, your air fresheners can be designed with pictures, logos, and text of your choosing; however, please see our Terms and Conditions for exceptions.

What is the largest size I can create?

We prefer to keep an overall block size of 2.75” X 3.5” which works for most shapes. We also have larger options of 2.75” X 4.4”.

How do we send you our design for our air freshener?

You may either upload your design to our Design Center where you can process your entire order, or if you need assistance, you may email it to our art department at [email protected].


Q: what is your minimum order quantity?

A: Our minimum order quantity is 100 air fresheners.
Q: How long will it take to make and receive my order?

A: Our normal production time is 6 working days, plus 4-6 days of international shipping, you can receive orders in less than 14 days.

Q: Do you do international shipping?

A: Yes, we do international shipping. No matter where you are located,  we can ship it to you.

Q: Can you send my order to different locations?

A: Absolutely. Just let us know the locations, quantity (in 100-piece units), and dates for various shipments. We can even blind-ship the order if required.

Q: How do we send you our design for our air freshener?

A: You may email it to our art department at [email protected].

Q:What if I do not have artwork design?

A: If you don’t have artwork design for custom air fresheners, we can help you create one.

Can our company broker your fresheners, and can you drop ship them to our customers?

Yes, that is one of the many services we offer.

How could personalized air fresheners help our restaurant?

They are great for restaurants, diners and other food establishments. Create a unique design to promote your business and keep your business top-of-mind for customers. Consider adding your phone number for take-out orders and reservations. Our restaurant owners love them and so do their customers.

Can you add our logo and a phone number?

Absolutely. Choose a shape that provides the best space for the information you wish to convey. Consider adding your address, hours, social media handles, services and special offers

Can I use a picture from my cell phone or tablet?

Yes. Download our air freshener app and you can upload your picture as you are designing your air freshener. Also, you can always import them right into the Design Center.

Can I adjust, rotate or stretch my photos?

Yes, rotating, adjusting or stretching photos is easy to do in our Design Center. Play with it to get the exact look you want by clicking on the Preview Design button and adjusting your photo until it meets your needs.

Will the freshener print just like my photo?

There are limitations for printing on paper capable of absorbing fragrance.Air Freshener paper has a slightly textured finish that will not print in high gloss. We do not have any minimums, so it is easy to make one sample air freshener to see exactly how your photo prints before placing large or bulk orders.

Should I crop my photo to the edge?

For best results, it is preferable to place the focus on your photo. Enlarging it usually creates a superior design.

Can I add more than one photo to each side of the freshener?

You may, but we do not recommend it. Your air fresheners will print much clear if you use a larger image on each side.

Do I have to hang my air freshener?

Your freshener must be hung freely where it will avoid contact with surrounding surfaces.Fragrances can damage surfaces so avoid that by hanging where it will remain free and clear.

Can I choose a string color for my air fresheners?

Yes, you can select either white or black elastic string color.

Does the string come tied to the air fresheners?

Yes, each air freshener has the elastic string pre-tied to air freshener. You or your customers do not need to do anything but remove an air freshener from the cellophane wrapper and hang it.

How do we send you our design for our air freshener?

You may either upload your design to our Design Center where you can process your entire order, or if you need assistance, you may email it to our art department at [email protected].

Can you assist us in creating our own line of fresheners?

Absolutely. We have an in-house art department that is happy to assist you in creating your unique car air fresheners.

Are the air fresheners individually wrapped?

Yes, each air freshener is individually wrapped in a clear cellophane bag which makes them easy to mail or hand out.

Can I resell these air fresheners to my car club?

Of course, you can sell them. We have many customers that sell thousands of air fresheners to groups, schools and businesses on a monthly basis.

Does it take additional time to create a custom shape?

Yes, custom die shapes require approximately two weeks to produce. If possible, we will try to print your order during that time so when the die is built, we can complete the process for your order.

Do we have to pay for the shape again if we reorder?

No,a custom die shape is a one-time fee. Reorders with the same shape do not include that fee again.

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